Refund Policy

Updated July 2025

We are committed to customer satisfaction and stand by the quality of our product. Every order placed through BurnJaro is backed by a 60-day money-back guarantee. If you're not fully satisfied within that time, you can request a full refund — no questions asked.

Eligibility Criteria

To be eligible for a refund:

The request must be made within 60 calendar days from the delivery date (confirmed via tracking).
You must return all used or unused bottles to our warehouse address.
Return shipping fees are the customer's responsibility.
Refunds are issued to the original payment method only.

How to Request a Refund

Check the timeframe: Ensure you are still within the 60-day guarantee period.
Contact our support team: Email burnjaro@gosupport.pro with the subject line “Refund Request”. Please include your order ID and full name.
Return the product: Ship your package (used or unused) to:
P.O. Box 90129, Lakeland, FL 33804, USA.
Include your name, email address, and order confirmation inside the package.
Refund timeline: Once your return is received, the refund will be processed within 5–10 business days.

Google Ads Compliance

This refund policy is clearly disclosed in compliance with Google Ads requirements. We do not use misleading guarantees or withhold refund information. Terms are transparent and accessible before any purchase is finalized.

For more information about Google Ads refund policy standards, visit Google’s official policy center.

Questions?

If you have any questions about your order or this refund policy, contact our team at burnjaro@gosupport.pro. We respond within 24 hours (Mon–Fri).